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Posts Tagged ‘Communication Skills’

CP Group & Novartis_Accountability & Service Mindset

CP Group & Novartis_Accountability & Service Mindset

CP Group Vietnam is a part of Charoen Pokphand Group, Thailand’s largest business conglomerate with significant business operations in Vietnam. As a fast growing company and market leaders in various sectors, CP Group strongly believes that providing excellent customer service is key to its sustainable business growth.

Question & Answer

Question & Answer

To cultivate customer service spirit in all of its team members, CP Group cooperated with SPECTRA to conduct Service Mindset & Accountability Workshop. This workshop was conducted on 3 February in Long Hai and on 10 March in Ninh Binh. (more…)

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To improve the quality of customer service that ISUZU provides to its existing customers, ISUZU Vietnam cooperated with SPECTRA to conduct communication skill training for all service advisors at ISUZU dealers through out Vietnam.  This training program was delivered in Ho Chi Minh City, Hanoi and Danang on 8, 22 and 29 October 2011. (more…)

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Our communication skill plays a critical role in determining our success. By having excellent communication skills, we are able to avoid mistakes, save time and money, reduce customer complaints, minimize negative conflicts at workplace and so on. As a global leader in the truck manufacturing, ISUZU is committed to enhance its people’s communication skill. Therefore, on 10 August 2011, ISUZU decided to work together with SPECTRA to organize Effective Communication Skills for its managers and executives from all departments. (more…)

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As the pace in today’s business becomes faster and customers expect quicker responses, companies must ensure that their employees have the skills to maximize their productivity and be able to manage several tasks at once. (more…)

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With famous brands such as Chin-Su, Nam Ngu, Tam Thai Tu, Rong Viet, Tien Vua and Omachi, Masan Consumer has become Vietnam’s largest culinary and convenience food company.  As stated in its website, Masan believes that its success is driven by people and that the company is “committed to attracting and developing the best local and international talent”. To put their corporate beliefs into action, Masan is committed to continuously providing their employees with various learning opportunities, including training programs. (more…)

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The abilities to satisfy and retain customers are critical for the success of any organization in today’s competitive business environment. As customers become more educated and have more choices, organizations must always upgrade the quality of its services in order to retain them.

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NXP is a market leader in High Performance Mixed Signal and Standard Product solutions that leverage its leading RF, Analog, Power Management, Interface, Security and Digital Processing expertise. After achieving USD 4.4 billion of revenue in 2010, NXP is commited to pursue continuous growth in 2011. NXP sets clear goals and adheres to international standards in the following areas: corporate governance, people practices, product development & manufacturing, environment and community responsibility.

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