Posts Tagged ‘Customer Service & Communication Skills’

To improve the quality of customer service that ISUZU provides to its existing customers, ISUZU Vietnam cooperated with SPECTRA to conduct communication skill training for all service advisors at ISUZU dealers through out Vietnam.  This training program was delivered in Ho Chi Minh City, Hanoi and Danang on 8, 22 and 29 October 2011. (more…)


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With famous brands such as Chin-Su, Nam Ngu, Tam Thai Tu, Rong Viet, Tien Vua and Omachi, Masan Consumer has become Vietnam’s largest culinary and convenience food company.  As stated in its website, Masan believes that its success is driven by people and that the company is “committed to attracting and developing the best local and international talent”. To put their corporate beliefs into action, Masan is committed to continuously providing their employees with various learning opportunities, including training programs. (more…)

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The abilities to satisfy and retain customers are critical for the success of any organization in today’s competitive business environment. As customers become more educated and have more choices, organizations must always upgrade the quality of its services in order to retain them.


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