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Posts Tagged ‘Customer Service Skills’

CP Group & Novartis_Accountability & Service Mindset

CP Group & Novartis_Accountability & Service Mindset

CP Group Vietnam is a part of Charoen Pokphand Group, Thailand’s largest business conglomerate with significant business operations in Vietnam. As a fast growing company and market leaders in various sectors, CP Group strongly believes that providing excellent customer service is key to its sustainable business growth.

Question & Answer

Question & Answer

To cultivate customer service spirit in all of its team members, CP Group cooperated with SPECTRA to conduct Service Mindset & Accountability Workshop. This workshop was conducted on 3 February in Long Hai and on 10 March in Ninh Binh. (more…)

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The abilities to satisfy and retain customers are critical for the success of any organization in today’s competitive business environment. As customers become more educated and have more choices, organizations must always upgrade the quality of its services in order to retain them.

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As a top ten tour operator in Vietnam, Vidotour relentlessly improves the quality of its customer service. To bring its staff’s customer service skills to a higher level, Vidotour has engaged SPECTRA to conduct Advanced Customer Service Workshops in Hue, Ho Chi Minh City and Hanoi.  This advanced course is a continuation of customer service training that SPECTRA conducted in 2009 for all Vidotour staff through out Vietnam.  A total of 200 participants from all of departments participated in this workshop. (more…)

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Sandy Beach Resort is a leading resort in Danang that is managed by Ben Thanh Management Service, a member of Ben Thanh Corporation. Set on 16 hectares of private garden, Sandy Beach Resort always strives to provide the best service to all of its guests. (more…)

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Managers’ ability to manage the performance of their teams is crucial for the success of any organization. In fact, managers’ success largely depend on their ability to communicate and inspire their subordinates to strive toward accomplishing objectives. (more…)

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Customer Service in Hue_1

As a leading inbound tour operator in Vietnam VIDOTOUR provides tour services for foreign tourists who would like to visit many parts of Vietnam. Delivering consistency service is definitely important in order to ensure customer satisfaction. (more…)

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Vidotour Indochina Travel

VIDOTOUR’s commitment in providing excellent customer service is one key factor behind its success in achieving a status as a top ten tour operator in Vietnam. (more…)

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